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IT Desktop Engineer

Poland, Remote Job ID R0000014324 Category IT
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About this Role

We are currently hiring an IT Desktop Engineer to join our team in EMEA! In this role you will provide technical support to all Parexel locations and staff across EMEA, both remotely and onsite. You will support and maintain end user computing services including, but not limited to, Wintel, MacOS, iOS and Android platforms, Microsoft 365 suites, mobility and workstation applications, end point security tools and middleware.

Key Accountabilities

  • Administration, support and maintenance of MDM platforms and other centralized management tools and applications.

  • Contribute to the improvement of system performance, reliability, end user experience and productivity.

  • Maintain standardization and validation of end user computing environments, working with other IT groups as required.

  • Ensure service delivery targets and operational requirements are met.

  • Research and recommend new efficiencies, technologies, and products to enhance and improve end user computing services.

  • Resolving complex technical problems as part of level three end user technical support.

  • Identification of operational issues and problems. Break/fix resolution and root cause analysis.

  • Support and guidance for lower tier technical teams for continuous improvements of end user computing support services.

  • All necessary activities for the success of projects as assigned by management.

Skills:

  • Excellent interpersonal, verbal, and written communication skills.

  • Client focused approach to work; excellent customer service skills.

  • Excellent problem resolution skills.

  • A flexible attitude with respect to work assignments and new learning.

  • Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.

  • Willingness to work in a matrix environment and to value the importance of teamwork.

  • Proven skills in leadership without authority & basic project management skills.

  • Substantial experience and in-depth knowledge in functional area.

Knowledge and Experience:

  • Native language and excellent written and spoken English language skills.

  • 3-5+ years of Enterprise desktop support and/or related work experiences.

  • Advance experience in systems support and operations, including LAN administration, endpoint support, deployment, and user support.

  • Specific advanced experience is required in the following areas: PC Hardware (Intel based equipment) and peripheries; Microsoft operating systems and M365 software; General PC application support; iOS/Android operating systems support and maintenance.

  • Experience supporting MacOS and hardware is advantageous.

  • Specific experience in managing end points with MDM solutions such as Microsoft Endpoint Manager (Intune), SCCM and/or Jamf (MacOS) is advantageous.

  • Specific experience in application packaging and deployment via centralized solutions such as Microsoft Endpoint Manager (Intune) or SCCM is advantageous.

Education:

  • College/University degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) or equivalent experience.


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