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Tech Support Opportunities at PAREXEL

Are you ready to make your mark in the healthcare industry using your ingenuity and technical expertise? At PAREXEL, there's no limit to what you can accomplish. We work with the top 50 global pharmaceutical companies, the top global biotech companies, and hundreds of small and emerging companies. We've supported the development of some of the most important treatments of our time, including nearly all of the 50 top selling drugs currently on the market. Join us and you'll make a profound difference in millions of lives. With a role in our Information Technology group, you'll work with cutting-edge technology on internal and client-facing projects. Collaborating with people from all over the world and touching everything from enterprise systems and clinical applications to infrastructure and networking, you'll keep our data safe and confidential. You'll have the chance to develop your skills and pursue advancement opportunities that include managerial and technical tracks. If you have stellar coding and design experience and a passion to learn more about healthcare, PAREXEL invites you to discover our rewarding opportunities in Enterprise Architecture, Software Development, Project Management and Business Analysis, and more. In a global clinical trial environment, business-focused applications, connectivity, and data security are critical to a trial's outcome. Find out how you can be an invaluable part of our success story.

System Specialist II

Job ID 51304BR Billerica, Massachusetts
Essential Function
 Be part of an International team that delivers best in class Technology Run Services level 2 support for the benefit of our clients, employees, and investors through the application of computer and communications technologies along with the innovations in our information management, data collection, Monitoring and analysis, within a mixed integrated hosted services platform.
 Be responsible for providing technical support for business applications and the administration for on-going IT operations, maintain computerized lab systems and process compliance, business solutions and support functions for one or more geographic region.
 Work in a Supervised team Environment with other IT support personnel, become familiar with principle software products and the application platforms to be able to work independently to participate in a scheduled 24/7 on-call rotation.
 Maintain the process used for application and system monitoring management for monitoring alerts and incident response. Conduct technical investigations for troubleshooting application errors or performance related issues then determine root cause from your analysis for a variety of application related technical issues reported by operations thru a service desk ticketing system. Ensures the service delivery targets for system monitoring are consistently being met
 Provides incident management support for uninterrupted access to applications developed for clinical trials that are in use by operations staff to process patient data. Lead the directive to investigate software related errors and bugs detected within the portfolio of software products used by the business unit. Ensures that individual service delivery targets are consistently being met.
 Maintain the change management process used for system validation to complete the work on technical projects and scheduled Maintenance events. Manage the build and distribution process used for software products and for systems including hosted applications, reviewer workstations, application servers, networks, or other Lab Specific Systems. Ensures the delivery targets for technical project and related milestones are consistently met
 Participate in team meetings to provide measurable updates as a project lead for individual and team level project metrics. Showcase your ability to provide task prioritization and personal time management that would be necessary for consistent contribution on project related work.
 Illustrate measurable growth on set performance objectives and development goals for career path performance review. The Ideal candidate is responsible and provides tenable accountability for the on-the-job role. Can demonstrate ability to work well with others and adopt on team policies and objectives. Will contribute

Qualifications

Skills & Desired Work Experience
Technical
 Windows 10 and Server 2012 administrative product knowledge, Microsoft certifications are desired, basic CentOS/RHEE Linux experience is also a plus.
 Administrative experience on support for hosted web application containers including Apache-Tomcat, J-Boss.
 Familiarity with technical construct used for hosted, multi-tenant web applications platforms. Candidate should possess an empirical understanding on root-cause analysis techniques used for technical problem solving within the platform.
 Microsoft Active Directory services, group membership administration for local and group policy experience.
 Windows Java runtime, PS Scripting, Batch Processing, ability to execute select statement scripts using SQL/PLSQL-Developer.
 Basic network experience required for TCP/IP, VPN’s and network subnets
 Experience with monitoring tools including Orion, AppDynamics. Working with enterprise system tools and products including Trend, Altiris, and Signiant. Familiar with patch management process and AV security.
 Familiar with systems used for handling patient image data including DICOM, PACS.
 Familiar with technical aspect for regulatory compliance standards including HIPAA, Clinical GXP and CFR21 part 11.
Job Description: Systems Specialist II
Last Updated: 28 March 2018
Perceptive Job Description Template Page 3 of 3
Revision 4.0
Communication & Interpersonal Skills
 Candidate possesses excellent interpersonal, verbal and written communication skills.
 Has “I own the problem and the solution” focussed approach towards work assignments.
 Ability to manage multiple and varied tasks with enthusiasm manage time and prioritise the workload with attention to detail
 Experience on practical use of ITIL Framework principles used for Information Technology support.
 A flexible attitude with respect to tasks and work assignments, possesses aptitude to learn new technology
 Willingness to work in a support function and to value the importance of teamwork
Education
BS for Technology Computer Sciences or Computer Engineering degree, or possess at least 4-6 years of demonstrated on the job equivalent experience.
Language Skills
 English is the primary language along with Native language as appropriate for the job role.

EEO Disclaimer

PAREXEL is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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