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Tech Support Opportunities at Parexel

Are you ready to make your mark in the healthcare industry using your ingenuity and technical expertise? At Parexel, there's no limit to what you can accomplish. We work with the top 50 global pharmaceutical companies, the top global biotech companies, and hundreds of small and emerging companies. We've supported the development of some of the most important treatments of our time, including nearly all of the 50 top selling drugs currently on the market. Join us and you'll make a profound difference in millions of lives. With a role in our Information Technology group, you'll work with cutting-edge technology on internal and client-facing projects. Collaborating with people from all over the world and touching everything from enterprise systems and clinical applications to infrastructure and networking, you'll keep our data safe and confidential. You'll have the chance to develop your skills and pursue advancement opportunities that include managerial and technical tracks. If you have stellar coding and design experience and a passion to learn more about healthcare, Parexel invites you to discover our rewarding opportunities in Enterprise Architecture, Software Development, Project Management and Business Analysis, and more. In a global clinical trial environment, business-focused applications, connectivity, and data security are critical to a trial's outcome. Find out how you can be an invaluable part of our success story.

Associate Director, Publishing Systems

Job ID 61417BR USA - Any Region - Home Based
Incredible opportunity to bring your eCTD publishing systems expertise, operational knowledge, and client management experience to Parexel!

The Associate Director, Publishing Systems is responsible for the oversight and management of all electronic publishing systems and peripheral components which support those systems. This individual assists with the development and maintenance of procedural and operational documentation related to Parexel Regulatory Outsourcing Services systems and activities. He/she works with the management team and the company’s IT personnel to ensure that Parexel Regulatory Outsourcing Services has an efficient systems, technology, and infrastructure which will enable it to meet strategic objectives. This individual will also provide leadership for the Parexel Regulatory Outsourcing Services Technical Support group which manages and supports systems utilized by external customers and internal employees for the creation, delivery, and review of regulatory applications.

Key Accountabilities
Undertake the full range of duties relevant to the leadership, management and development of the team to ensure their performance meets and or exceeds both the business and their own personal goals/objectives

Participate in formal staff review processes e.g. performance and salary reviews to corporate standards and timescales.

Provide advanced paper and electronic publishing troubleshooting as needed to support publishing activities and facilitate software bug troubleshooting with software technical support for the Parexel LIQUENT InSight products.

Maintain familiarity with current and future global regulatory submission standards. Understand departmental interpretations and best practices.

Manage document management tasks including file transfer, storage, tracking, and archival.

Ensure that individuals are trained and comply with all corporate and departmental standard operating procedures and work instructions.

Manage system validation activities


Bachelors degree in technology or life sciences-related discipline.

10+ years' experience in an industry-related environment publishing focused role.

Significant previous experience with InSight publisher is highly preferred; however, consideration will also be given to those who are highly experienced in other eCTD publishing systems i.e. Master Control, Global Submit, Extedo, docuBridge, pharma READY, eCTDXPress, etc.

Thorough understanding of the system administration of the software as well as all of the supporting utilities such as the rendition servers, etc.

Previous experience with the following is also a plus: setup and maintenance of remote desktops, operating within cloud environments, and document and submission requirements for health authority submissions and gateway administration for FDA and EMA.

EEO Disclaimer

Parexel is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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