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Meet Kyle, Senior Clinical
Research Associate

Kyle, brown hair and eyes, wearing a black suit

Kyle's journey from HR intern to CRA showcases the diverse paths to a rewarding clinical research career. His role at Parexel involves site visits, critical documentation, and relationship-building, fueled by a passion for patient safety and a supportive company culture. Explore Kyle's dynamic world, where every day brings new challenges and opportunities to make a difference in patients' lives, all while balancing a demanding role with his love for travel and family.

What does a day in the life of a CRA look like?

I appreciate this question because there's no typical "day in the life" of a Clinical Research Associate (CRA). Our role demands flexibility and strong time management skills. Most days, I'm traveling to site visits by air or car, typically spending at least 3 days a week on-site, sometimes more. The CRA role differs from a standard 9-5 job. Some days begin with administrative tasks at home before I travel to a different city. Once at my accommodation, I prepare for the next day's site visit, often working into the evening to catch up on communications and tasks. During site visits, I perform one of four types of monitoring activities. Afterward, I'm usually en route to the next location, aiming to reach my next destination with enough time to review emails and start my visit report. I reserve Fridays for administrative work, focusing on reports, correspondence, and other tasks I couldn't address during site visits. As a CRA, I'm always available to my sites for support, whether through calls, virtual meetings, emails, or last-minute on-site visits. In clinical research, urgency is common. As traveling CRAs, we must discern between immediate priorities and tasks that can wait. This ever-changing landscape is what makes the CRA role so engaging and rewarding.

What skills do you find to be helpful to know for your role?

Success as a CRA requires a diverse skill set. Flexibility, strong interpersonal skills, effective time management, and sharp problem-solving abilities are all crucial. However, I've found that exceptional organizational skills are the cornerstone of excelling in this role. In clinical research, thorough documentation is paramount. I've developed a habit of comprehensive record-keeping, which has proven invaluable. Proactivity is also key to staying ahead in this dynamic field. To enhance my efficiency, I leverage digital tools like OneNote. This helps me prepare for monitoring visits, manage my travel schedule, and document step-by-step system processes for future reference. For instance, I maintain detailed guides on generating various system reports. Time management is critical, given the demanding nature of our work. I structure my calendar with clear start and end dates for tasks, ensuring I allocate my time effectively across multiple responsibilities.

Additionally, I maintain a well-organized system for my email inbox, OneNote files, and digital folders. This approach ensures that all communications, documents, and notes are readily accessible when needed, saving valuable time and reducing stress in high-pressure situations. These organizational strategies have not only improved my productivity but also enhanced the quality and consistency of my work as a CRA.

The Parexel Experience

What part of being a CRA are you most passionate about? 

The majority of CRAs, including myself, would say that they are most passionate about Patient Safety. Other than that, I would say I love building relationships with Sites and my Study Teams. Every day you learn something new and the only way to be successful in the CRA role is to have good relationships with the people you work with.

How does Parexel's patient-first philosophy transform your daily work into a meaningful mission?

That's the end goal, right? Working in research patient safety should always be our number one goal. I love reading progress notes at Sites when I see that a new therapy seems to be working for a patient, it makes all the bad days feel so much more rewarding.

What unexpected discovery about Parexel has pleasantly surprised you in your journey here?

So far, I will say it does feel like a big family. I have never experienced so many coworkers reaching out to check in or being available at any time to drop what they are doing and help out someone who has questions or needs assistance. Every single person to date I have had an encounter with I have enjoyed. I have also never had an organization who promotes work/life balance like Parexel does. I never feel anxious requesting a day off and always feel encouraged when I do.

How does Parexel support flexibility and work-life balance?

The work/life balance is one of the best things that Parexel has to offer. I feel supported by my Line Manager and Study Teams to take time off to refresh and rest which is needed in my role since I do sometimes work more than the 8 hours a day due to traveling. I have also met other CRAs who applaud and echo my thoughts on how Parexel allows their employees to balance their work/life.

How has Parexel's core value of commitment to "respect" inspire your team's daily work?

At Parexel I have yet to meet a single person who does not respect one another. Every encounter I have had has been professional. I also have never been at an organization that put so much trust in their employees which in turn is an affirmation of respect.

Growth and Challenges

What's your most triumphant "challenge accepted" moment at Parexel, and how did it shape you?

In the dynamic field of clinical research, we encounter diverse challenges daily, which is one of the most exciting aspects of our role as CRAs. Our position demands strong critical thinking and problem-solving skills, as we're often called upon to provide immediate solutions to complex issues. This fast-paced environment fosters continuous learning and professional growth. Each day brings new opportunities to expand our knowledge, refine our skills, and contribute meaningfully to the advancement of medical research.

Has there been a project you've worked on that has been rewarding and how?

I think every project I have ever worked on has been rewarding. Each project is unique and make me feel empowered in different ways. I have had projects where the therapies seem to be helping patients and giving them a new outlook on life which is a very rewarding feeling. I have also been on projects that have not had effective effects in changing a patient's life, but the reward in those types of outcomes are that we are one step close to narrowing down what does not work so that we can be one step closer to finding something that could; I also feel that making new connections with Sites and Study Teams is always rewarding as networking in the industry is so important and learning new ways of being innovative and efficient is imperative to the CRA role.

Beyond being a CRA

Why did you choose the clinical research industry?

The clinical research industry revealed itself to me in an unexpected way. My journey began in healthcare, working as an HR intern at a local hospital. Surprisingly, I was headhunted by a CRO for their HR internship program. At the time, CROs and clinical research were completely new to me, but I saw an opportunity to gain a more comprehensive healthcare experience. My path led me to another CRO, where I worked in Talent Acquisition. This role allowed me to work closely with hiring managers in the Clinical department. Through these interactions, I formed valuable relationships with managers who recognized my potential. They saw how my skillset could be a great fit for the Clinical Research Associate (CRA) role. After thoughtful discussions, I made the leap into the CRA training program. From that moment, I've been captivated by this field. What started as an unexpected career turn has become a passion that grows with each passing day in clinical research.
Rotating images of Kyle with friends, his dogs, and recent travels

What do you enjoy outside of work?

I enjoy traveling (for and outside of work); I've been to many places throughout the United States from National Parks to various cities, but also abroad too. I also enjoy hanging out at the beach, spending time with my family and dogs, and watching movies at home or in the theaters.

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