Implementation & Support Specialist

This role can be based in either Poland, Lithuania, Romania or Serbia and can be fully home based. You will be working in an innovative and collaborative environment with international peers, colleagues and a supportive manager.

As the Implementation & Support Specialist you will contribute to the quality and implementation of AI Labs’ software applications. You will test and configure software applications according to client and business requirements, evaluate AI models integrated in AI Labs’ software for clinical workflows, and provide project management for rollout of AI Labs’ developed software and proof of concept projects. You will also provide an experienced clinical and project leadership perspective to work executed by the AI Labs team.

Project Management:

• Support project initiatives including client project software implementation.

• Display excellence in subject matter, professionalism, organization, and communication.

• Foster partnerships across varied functional teams and serve as a point of contact for key stakeholders.

• Responsible for successful project delivery.

• Contribute to best practice process improvements and standards.

Software Implementation & Support:

• Assist in the Configuration and implementation projects for AI Labs developed products, working to meet client configuration requirements and deadlines.

• Develop an understanding of user workflows in the products.

• Coordinate with product and engineering to escalate issues and test new features to satisfy user requirements.

• Provide excellent user support to facilitate adoption and use of the products, optimizing the user experience.

AI Integrated Software Testing and Validation:

• Support AI Labs product development and validation through software testing and AI model evaluation.

• Execute AI model evaluation per defined evaluation framework.

• Identify test cases and create and execute tests as needed to verify software and systems are functioning as intended.

• Contribute to development of new AI driven solutions through thoughtful insights from clinical and user perspectives.

Product and Customer Satisfaction:

• Develop a deep understanding of client needs, pain points, data and end goals to ensure the solutions meet their needs.

• Partner with product and engineering to maintain quality work and anticipate problems.

• Participate in sprint planning and check in meetings to identify customer needs, roadblocks, and solutions.

Education:

• Educated to degree level in Engineering, Technology or Computer Science or other relevant qualification/experience.

Skills:

• Strong project management skills, including planning and executing toward critical timelines, overall management of complex project requirements, and progress monitoring.

• Ability to form strong partnerships across varying roles and functional organizations.

• Strong analytical and problem-solving skills.

• Technology proficiency, including familiarity with software product roll outs and end user support.

• Comfort level with learning new technologies and supporting product development efforts from a quality perspective.

• Ability to work remotely and effectively collaborate with a distributed team.

• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.

• Exhibits a sense of urgency for solving problems and completing work.

Knowledge and Experience:

• Strong previous software delivery project management experience in clinical or healthcare technology.

• Experience in technology or software implementation projects preferred

• Experience or interest in learning about generative AI in healthcare and contributing to development of AI-integrated software products

• Experience analyzing clinical data

• Experience using JIRA and Confluence preferred

In return we will be able to offer you a structured career pathway and encouragement to develop within the role including awareness and understanding of the industry.  You will be well supported and for your hard work you will be rewarded with a competitive base salary and a benefits package including holiday, healthcare as well as other benefits that you would expect with a top company in the CRO Industry.

Apply today to begin your Parexel journey!

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