Meet Marlayna, Manager, Clinical Operations

Can you introduce yourself and your current role at Parexel?

Hello, I'm Marlayna Fitts! I'm currently a Clinical Research Associate (CRA) Line Manager, having transitioned from my previous role as a Field Coach for the APEX CRA Program.

What initially inspired you to join Parexel, and what brought you back after leaving?

My main inspiration for joining Parexel was to expand my reach in the clinical research space and deepen my knowledge of clinical trials. I started in 2016 as an in-house monitor and progressed to a Clinical Site Manager. After a brief time away, I chose to return because of Parexel's dedication to work-life balance, its updated systems, and the talented colleagues who work every day With Heart™. The company's commitment to employee well-being and professional growth was a significant factor in my decision to come back.

What would you tell other colleagues who may be considering returning to Parexel?

Parexel is committed to their employees’ well-being and happiness in their roles within the company. Colleagues are listened to about how to improve the company.

Can you share a particularly rewarding experience from your time at Parexel?

One of the most rewarding experiences, which played a significant role in my decision to return to Parexel, occurred during my initial tenure in 2016. I started as an in-house monitor, then called a Clinical Monitoring Associate, and was promoted to Clinical Site Manager on the same project. What made this experience truly special was seeing the project through to completion, culminating in the product reaching the market.

Being part of a study team that directly contributes to providing life-changing medicine to patients is an incredibly fulfilling experience. That feeling of accomplishment, of seeing a project from start to finish and knowing the positive impact it has on people's lives, is unparalleled. It's one of the main reasons I was drawn back to Parexel.

What are your responsibilities as a Line Manager?

As a Line Manager, my key responsibilities include providing guidance to help my direct reports develop professionally, creating a safe space for career growth, fostering healthy habits, and ensuring timely, high-quality project deliverables. It's about supporting my team's development while maintaining our focus on excellent project execution.

What skills do you think are crucial for success in your role?

Effective time management is absolutely crucial. We often joke that our "To Do" list never ends - it's like a revolving door of activities. Having a positive attitude and outlook is also essential, as every day can be different. Some days are challenging and chaotic, while others can be surprisingly quiet. If you can manage your time well, it becomes much easier to plan and execute your daily tasks, regardless of what the day brings. This skill set has been valuable throughout my career at Parexel, from my time as a CRA to my current role as a Line Manager.

How does your experience as a former CRA contribute to your current role and to Parexel overall?

My journey from CRA to a management role has been my biggest contribution to both my team and Parexel. This unique perspective allows me to bring fresh insights into CRA tasks and responsibilities. My background enhances discussions around CRA training and helps improve the role overall. Having been on both sides, I can more effectively assist project teams and my direct reports with developing project plans and resourcing CRAs. This blend of hands-on experience and management perspective helps bridge gaps and drive improvements in our processes and training approaches.

How has Parexel supported your career development and growth?

Parexel has been amazing in supporting my career goals and development. What I particularly appreciate is the ability to be in control of my own future here. There's an open dialogue between management and employees, which fosters a culture of growth and opportunity. This support has been instrumental in my journey from a CRA to my current role as a Line Manager. Parexel provides the tools and encouragement needed for professional advancement, while also respecting individual career aspirations.

What have you learned about yourself since transitioning into becoming a Line Manager?

I have learned that I am capable of being in management. People, including myself, can shy away from management or leadership roles because it can be uncomfortable. However, management stretches me beyond my potential, and I am grateful for that.

What qualities do you believe make a great leader, and how have you seen these demonstrated in your experience at Parexel?

I've learned that leadership involves juggling multiple responsibilities, effective time management, and continuously leveraging your team's talents. In my opinion, a great leader embodies effective communication, empathy, integrity, and accountability. It's crucial for employees to feel that their leaders can communicate clearly to accomplish tasks. An empathetic leader respects the diverse personalities within their team. Integrity is essential and influences the company culture. Accountability in leadership underscores the importance of teamwork, especially during challenging times. At Parexel, I've seen these qualities in action, particularly in how our leadership team communicates with empathy, maintains integrity, and fosters a culture of accountability and teamwork.

What was the best piece of advice you received in your career?

The best advice I've received is to not take things personally. In our fast-paced environment of travel, report writing, and site management, it's easy to get caught up and forget that we're human and prone to mistakes. By embracing our flaws and learning from them, we can grow into better professionals. This advice has been invaluable at Parexel, helping me maintain perspective and continuously improve in my role as a CRA and now as a Line Manager. It's also allowed me to create a more supportive environment for my team, encouraging growth and resilience.

How do you achieve a positive work life balance?

I achieve a positive work-life balance by setting clear boundaries and encouraging my team to do the same. Personally, I create a hard stop at the end of the day and silence my work phone. I also make it a point to take a lunch break and step away from my desk. I've found that silencing my phone after work hours and keeping it in a separate room provides peace and helps me recharge. I encourage my team, and colleagues, to disconnect after hours, take regular breaks, and prioritize their well-being. By modeling this behavior and openly discussing the importance of work-life balance, I aim to create a culture where team members feel empowered to manage their time effectively and maintain their personal lives alongside their professional commitments. 

What is something about you that would surprise people?

I am truly an introvert. Although I have the personality to speak in front of people and engage, it is a fear of mine.

If you could learn any skill, what would it be?

Speaking multiple languages — I am fascinated with people who can speak several different languages. At the top of my list is Mandarin.

What is your hidden talent?

I can remember the route of a place I have only been to once by memory although I may be a bit rusty now.

What is one item on your Bucket List you haven’t accomplished yet?

A trip to the Maldives. One day I am going to get there!

What’s your favorite post-work ritual?

Sitting in silence — We are constantly in meetings or having quick chats throughout the day, so it is good to take a moment to yourself and gather your thoughts. I also like to catch up on TikTok!