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Jobs at Parexel

We know just how important it is to put people first. It's with that human touch that we've played a part in nearly all of the top 50 treatments on the market. And every day, we're focused on working with industry leaders to bring life-changing healthcare to patients across the globe. Whether you join our Clinical, Consulting, Biotech, Functional Service Provider (FSP), or other teams, we're doing it With Heart ™.

Senior Collection Specialist

Job ID R0000003254 China, Remote

When our values align, there's no limit to what we can achieve.

At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.

Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.

What will you learn as "Senior Collection Specialist" role at Parexel:

  • This position is responsible for the facilitating the resolution of all past due invoices within the APAC region.  

  • The role will communicate directly with internal Project Financial Management as well as external customers to determine what are the reasons for non-payment and formula action plans toward timely resolution.  

  • This position requires organization; diligent follow through skills and strong communication skills (written/verbal) to expedite payments.  

  • The role is responsible for trending client payment history to accurately predict future cash flow within their portfolio.

Key Accountabilities

  • Contacts past due invoices with clients to determine status of unpaid invoices for a given portfolio.
  • Serves as PAREXEL customer facing liaison with clients and internal staff regarding disputed invoices
  • Corresponds regularly with Project Financial analyst or managers and/or Project Leads to ensure necessary contract/project/billing information that is being disputed is addressed
  • Codes all transactions with comments explaining position of the AR balances.
  • Creates and maintains client contact records
  • Meets monthly with collections management to review current detail ageing reports for follow ups/next steps
  • Provides accurate and timely cash forecasting estimates for assigned portfolio of accounts.
  • Provides general assistance to AR Management as necessary.

Skills:

  • Strong with Excel, strong communication skills, solid interpersonal skills and clear writing skills
  • Firm understanding of general accounting principles and concepts
  • Demonstrates active listening skills in an effort to gain understanding
  • Articulates ideas and conveys information effectively in both individual and group situations
  • Works collaboratively with team members to achieve results, encourages cooperation and builds relationships among fellow team members, supports and acts in accordance with team decisions
  • Adaptable to change and receptive to new ideas and working methods
  • Recognizes opportunities for improvement and proposes workable solutions, considers issues from the perspective of others
  • Relates and works well with people of different cultures and backgrounds
  • Demonstrates an ability to identify best way to achieve and meet deadlines
  • Demonstrates an ability to prioritize and convey a sense urgency to meet expected timelines
  • Seeks feedback to improve skills, knowledge and performance standards
  • Demonstrates ability to identify opportunities for process and methodology improvements
  • Demonstrates responsibility and accountability for own performance and delivery of results
  • Demonstrates heightened attention to detail
  • Requires strong analytical, problem-solving and organizational skills
  • Excellent interpersonal, verbal and written communication skills
  • Demonstrates client “customer delighter” focused approach to work
  • A flexible attitude with respect to work assignments and new learning
  • Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
  • Willingness to work in a matrix environment and to value the importance of global teamwork.

Knowledge and Experience:

  • Prior commercial collection experience
  • Solid Mandarin and English skills are required.

Education:

  • Associates degree in Accounting or Finance

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