Head of Clinical Outcomes Assessment

The Head of Clinical Outcomes Assessment Science has overall responsibility for the COA Science function and technical area. It is a leadership and managerial position that is involved in strategic decision-making with a significant impact on the success of the overall function, contributing to the corporate success of clinical trials, observational studies, and Regulatory & Access consulting related to COAs. This position is responsible for managing COA Scientists and for establishing and/or developing corporate and/or organizational responsibility policies and authorizes their implementation.

Key Accountabilities:

Service Line Business Planning

• Develops high growth and profitable business through strategic planning, business development and implementation of high-level service delivery within service line or group

• Responsible for planning function for individual service line or group; including includes budgets, strategic planning, and forecasting

• Accountable for all activity and financial outcomes within assigned area, including revenue generation, client satisfaction and service delivery

Project Execution

• Monitors profitability of multiple projects through active involvement in the preparation of project plans and management of project budgets

• Works within a team environment or individually based on project needs

• Prioritizes own work-load and prioritizes the work-load of the project team in order to achieve the project scope and objectives

• Produces quality work that meets the expectations of Parexel Real-World Evidence and the client. Reviews the work of colleagues for content and quality to ensure the expectations of the client and are met

• Manages project engagements as a project lead (small or large)

Staff Management

• Actively manages performance including typical HR activities for direct reports (i.e., performance management forms, salary actions, bonuses, scorecards)

• Provides applicable guidance and support to staff in order for staff to succeed and achieve key metrics. Holds staff accountable to key metrics

• Facilitates staff development plans and coordinates with project staffing to ensure that staff is utilized completely and appropriately

• Provides leadership, coaching, mentoring, feedback and role modeling to managers and extended staff to ensure quality and accuracy of services as well as achievement of key metrics

• Regularly communicates with staff to assure effective two-way information flow (i.e., business updates, staff interests, issues, and/or concerns)

• Provides feedback on succession planning to align individual staff capabilities with the current and future needs of the organization

Consulting Activities and Relationship Management

• Identifies opportunities for follow-on business or changes in project scope and exploits the opportunities with Parexel Real-World Evidence management and account management

• Provides a full range of technical and/or business consulting services across multiple disciplines of services including representing clients to regulatory agencies

• Acts as a trusted advisor to clients, often on issues that lack precedent or are not clearly defined. Acts as a loaned executive for a client when required

Business Development

• Actively prospects and leverages new business opportunities with client and industry contacts in collaboration with Account Management

• Presents information about Parexel Real-World Evidence service offerings reflecting the organization’s capability to support client needs

• Delivers customized sales presentations focused on the client’s needs. Actively engaged in bid pursuit meetings when needed

• Generates new or repeat business due to personal name recognition or history of client satisfaction and/or relationship

• Delivers sales presentations and participates in bid pursuit meetings when needed

Skills:

• Excellent interpersonal, verbal and written communication skills in English

• Must be proficient in COA Science methods (e.g., psychometrics, qualitative and quantitative methods, interviews, survey research)

• A flexible attitude with respect to work assignments and new learning

• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail

• Willingness to work in a matrix environment and to value the importance of teamwork

Knowledge and Experience:

Minimum of 15 years’ experience in clinical outcomes assessments; with extensive managerial experience in the pharmaceutical, biotechnical or medical device industries and experience managing direct reports, directing teams and projects.

Education:

Minimum of a master’s degree (e.g., MA, MPH, MSc, MPhil, MS) in a scientific discipline (e.g. Psychology, Outcomes Research, Epidemiology); an advanced degree (e.g., PhD, ScD, DPhil, DrPH) preferred.

EEO Disclaimer

Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the United States includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.