Manager, Training

JOB DESCRIPTION

Leader, Training and Onboarding

Job Purpose:

The FSP (Functional Service Provider) Training and Onboarding Leader is responsible for overseeing all aspects of program-related training, compliance, onboarding, and talent management within FSO. This crucial role combines strategic planning, curriculum development, SOP ownership, and hands-on execution to ensure seamless integration of new hires, continuous skill development for existing team members, and support for business operations

Key Accountabilities:

Training Management and Development

• Identify training needs across FSP programs and departments
• Develop comprehensive curricula to address identified needs
• Deliver engaging training sessions and ensure compliance with industry standards and client requirements
• Manage both FSP-specific and departmental training initiatives
• Devise and implement training initiatives to improve efficiency, quality, employee performance, and engagement
• Conduct training needs analyses for FSP Operations and promote/develop/deliver training to support efficient and effective operational management
• Oversee provision of FSP-specific manager-related training to FSP Line Managers and Account Leads

Onboarding Process Optimization

• Design and implement a streamlined onboarding process for new FSP employees
• Coordinate all aspects of new hire integration, including orientation, equipment setup, system access, training, and essential program information
• Develop and maintain comprehensive new hire onboarding guides for each FSP program
• Lead the onboarding process for new clients and ensure smooth transition of client requirements into existing FSP processes

Staff Development and Talent Management

• Demonstrate and exemplify the attributes of an effective leader, including strategic thinking and action
• Contribute to and influence training strategy and vision
• Provide technical support to FSP training specialists and mentor team members to improve efficiency and effectiveness
• Ensure direct reports meet departmental and program productivity and quality metrics
• Manage employee performance through feedback, goal setting, and reviews
• Hire and onboard new employees aligned with customer and Parexel's needs
• Provide coaching and mentoring to foster adaptability, collaboration, and leadership development
• Enhance engagement and retention through career development and proactive guidance

Business Operations Support

• Strategically plan and manage FSP training resources and activities for both new and existing business
• Partner with FSP Senior Leadership to create strategic training solutions for RFPs/RFIs and provide expert consultation on training-related matters
• Participate in bid pursuit meetings and client engagements to promote Parexel's FSP training capabilities
• Provide training-related support for quality issues, audits, and inspections as assigned
• Develop and maintain strategic partnerships with key functional areas to promote the FSP brand and support business strategies

Compliance Support

• Maintains a sound familiarity with Parexel FSP systems and related processes documentation and may serve as lead author and/or clinical subject matter expert.
• May provide training-related support for management of quality issues or other input for audits and inspections as assigned. Facilitate and advise on corrections, corrective and preventive actions related to designated training quality management
• As appropriate, may represent FSP on teams or task forces related to the development and implementation of SOPs, processes, and associated training
• Supports implementation FSP Training and Compliance initiatives to improve efficiency and quality

Line Management

• Lead team through successful adoption of organizational changes
• Resource and retain suitably developed professional FSP training partners globally
• Forecast training resource needs, assign and manage workload for support team members, and monitor utilization

Process Improvement

• Champion process improvement in enterprise-wide strategic initiatives
• Collaborate with other functions and the Operational Excellence and Delivery Office
• Regularly assess the effectiveness of training and onboarding programs
• Implement improvements based on feedback and industry trends

Skills:

• Exceptional leadership, planning, observation, and communication skills are required
• Ability to understand the strategic view while assessing issues and employ pragmatic approaches to formulate action plans or alternative means for resolution
• Excellent ability to organize tasks, time, and priorities of self and others
• Proactive and innovative mindset to create new, effective solutions
• Strong matrix management, collaboration in a complex environment with ability to interact with staff from a variety of cultures and geographic locations, as well as within all levels in the organization
• Exceptional interpersonal, verbal, and written communication and negotiation skills
• Exceptional leadership skills to build teams, and effectively lead and develop managers
• Strong analytical and strategic thinking skills, detail-oriented and exceptional organizational and multitasking abilities
• Independent thinking with a flexible attitude to work assignments and developing new capabilities

Knowledge and Experience:

• 6+ years of direct training development and implementation experience is required; biotechnical, pharmaceutical, or CRO experience preferred

• At least 2 years of line management experience is a plus
• In-depth knowledge of adult learning principles and training methods required
• Comprehensive knowledge of the clinical development process, including an understanding of clinical trial management and an in-depth knowledge and understanding of the principles of GCP required
• In-depth knowledge of regulatory compliance standards and guidelines applicable to clinical research

Education:

Bachelor’s degree or equivalent degree required.

EEO Disclaimer

Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the United States includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.