Vice President, Clinical Operations

Parexel has an exciting opportunity for a VP, Clinical Operations to join our global team. This role includes responsibilities both in portfolio management as well as line management. The Vice President Clinical Operations - Regional Pillar Head leads a cross-region Clinical Operations Lead (COL) team ensuring that Parexel delivers quality projects to its clients and achieves agreed revenue margins.  The VP is accountable for the delivery and oversight of the clinical portion of a portfolio of Biotech Accounts.  The VP is also responsible for the regional strategy, for managing and developing staff and their performance, continuously striving for operational excellence, controlling the budget, and interacting directly with clients in a way that results in repeat business.

This leader will achieve results through their team of COLs and the implementation of effective methods of monitoring and driving performance across the portfolio of clients / projects. Successful delivery and oversight are measured by customer satisfaction, revenue, profitability, and new business growth.

Project Performance

• Effectively monitor and drive team performance across the assigned portfolio to meet both client and Parexel’s expectations.

  • Achieve agreed client project milestones throughout the study Lifecyle

  • Deliver projects in a manner that meets Parexel’s revenue and profitability targets (e.g. Sold Margin)

• Implement continuous improvement efforts and introduce innovative new approaches to achieve consistent performance across all regions.

Account Management

• Ensure that our clinical project teams are employing effective account management practices to establish and maintain healthy client relationships.

• Act as an escalation point for clients and proactively solve for client concerns.

Team Management

• Managing and developing staff and their performance

• Responsible for utilizing metrics to drive performance, productivity and resourcing.

• Drive deliverables and use dashboards and metrics to analyze data and trends

• Ensure appropriate management practices are in place (e.g., retention and development plans, succession planning) to retain staff and maintain project and business continuity.

Qualifications:

Skills:

• Proven leader of senior teams, a highly respected leader.

• Strong Business and Financial Acumen

• Client Focus

• Effective relationship management skills

• Ability to create a sense of urgency and purpose within teams

• A flexible attitude with respect to work assignments and new learning

• Advanced ability to successfully manage across multiple and varied projects/tasks with enthusiasm and prioritize workload with attention to detail

• Advanced ability and demonstrated strength in managing Managers and leading diverse teams

• Outstanding negotiation, influencing and organizational skills

• Demonstrable experience of stakeholder/relationship management with a client focused approach to work.

• Able to understand the business implications of decisions and impact on customer.

• Advanced ability to manage and motivate direct reports and wider team.

• Knowledge of the International pharmaceutical market and the services required by sales, marketing and operational support to achieve product success

• An ability to assess situations and make and carry through difficult decisions

• Broad therapeutic understanding

• Strong clinical process management

• Strong matrix management, collaboration in a complex environment

• Removes obstacles that stand in the way of success and delivers value to clients on time and on budget with high quality

• Recognizes connections and identifies synergies across the organization

• Expects and reinforces first-time quality that delivers value as simple as possible

• Excellent interpersonal, verbal, and written communication skills

• Sophisticated analytical thought to define and resolve issues in a variety of complex situations

Knowledge and Experience:

• In-depth knowledge of clinical project management of global clinical trials

• Strong command of written and spoken English language

• Proven substantial leadership experience

Education:

• Bachelor of Science, in scientific discipline preferred, advanced degree preferred.

EEO Disclaimer

Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the United States includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.