Cloud Operation Engineer

Parexel Cloud Infrastructure Solutions is seeking a motivated Cloud Operation Engineer to our global team.  Cloud Operations actively engage with customers to identify support issues proactively and reactively such areas as connectivity, infrastructure support within a well-established Azure Environment.

Key Accountabilities:

• Respond to queries and issues via ticketing system.
• Troubleshoot and fix technical faults and issues.
• Diagnose issues and explain technical details clearly.
• Ensure all knowledge base documentation is accurate and up to date.
• Required to participate in out-of-hours activities including On-Call.
• Ensuring a timely response to end user issues and incidents which are received via Email or the Service desk tools.
• Actively engaging through communication and all forms of interaction with their end users to understand, troubleshoot and identify issues and resolutions to these issues where possible
• deploying Azure resources using automation
• Ensure deployment packages are completed.

Skills:

• Ability to function in a Global Organization with a flexible and dynamic team environment.
• Proven ability to work in a fast-paced environment with shifting priorities.
• Strong analytical and problem-solving skills
• Ability to work with cross-functional teams and communicate effectively.
• Excellent communication and interpersonal skills.
• Strong presence and presentation skills.

Knowledge and Experience:

A seasoned IT professional with experience in providing IT services within the large hybrid Azure Infrastructure eco system.

• At least 2+ years’ experience in a technical support role.
• Solid understanding of Microsoft Azure.
• Experience with scripting/automation technologies (Azure Devops, PowerShell, ARM, YAML, Terraform)

Education:

• B.A. or B.S. in Computer Science or equivalent degree or industry experience.
• Certification in Azure Administration (AZ-104: Microsoft Azure Administrator) Desirable