Cloud Operation Engineer
Vicente Lopez, Argentina Job ID R0000024030 Category ITAbout this Role
Parexel Cloud Infrastructure Solutions is seeking a motivated Cloud Operation Engineer to our global team. Cloud Operations actively engage with customers to identify support issues proactively and reactively such areas as connectivity, infrastructure support within a well-established Azure Environment.
Key Accountabilities:
- Respond to queries and issues via ticketing system.
- Troubleshoot and fix technical faults and issues.
- Diagnose issues and explain technical details clearly.
- Ensure all knowledge base documentation is accurate and up to date.
- Required to participate in out-of-hours activities including On-Call.
- Ensuring a timely response to end user issues and incidents which are received via Email or the Service desk tools.
- Actively engaging through communication and all forms of interaction with their end users to understand, troubleshoot and identify issues and resolutions to these issues where possible
- deploying Azure resources using automation
- Ensure deployment packages are completed.
Skills:
- Ability to function in a Global Organization with a flexible and dynamic team environment.
- Proven ability to work in a fast-paced environment with shifting priorities.
- Strong analytical and problem-solving skills
- Ability to work with cross-functional teams and communicate effectively.
- Excellent communication and interpersonal skills.
- Strong presence and presentation skills.
Knowledge and Experience:
A seasoned IT professional with experience in providing IT services within the large hybrid Azure Infrastructure eco system.
- At least 2+ years’ experience in a technical support role.
- Solid understanding of Microsoft Azure.
- Experience with scripting/automation technologies (Azure Devops, PowerShell, ARM, YAML, Terraform)
Education:
- B.A. or B.S. in Computer Science or equivalent degree or industry experience.
- Certification in Azure Administration (AZ-104: Microsoft Azure Administrator) Desirable
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