IT Desktop Engineer

Skills:

• Excellent interpersonal, verbal, and written communication skills.
• Client focused approach to work; excellent customer service skills.
• Excellent problem resolution skills.
• A flexible attitude with respect to work assignments and new learning.
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.
• Willingness to work in a matrix environment and to value the importance of teamwork.
• Proven skills in leadership without authority & basic project management skills.
• Substantial experience and in-depth knowledge in functional area.

Knowledge and Experience:

• Native language and excellent written and speaking English language skills.
• 3-5+ years of Enterprise desktop support and/or related work experiences.
• Advance experience in systems support and operations, including LAN administration, endpoint support, deployment, and user support.

• Specific advanced experience is required in the following areas: PC Hardware (Intel based equipment) and peripheries; Microsoft operating systems and M365 software; General PC application support; iOS/Android operating systems support and maintenance.
• Experience supporting MacOS and hardware is advantageous.
• Specific experience in managing end points with MDM solutions such as Microsoft Endpoint Manager (Intune), SCCM and/or Jamf (MacOS) is advantageous.
• Specific experience in application packaging and deployment via centralized solutions such as Microsoft Endpoint Manager (Intune) or SCCM is advantageous.

Education:

• College/University degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) or equivalent experience.