IT Desktop Engineer
India, Remote Job ID R0000017138 Category ITAbout this Role
Skills:
- Excellent interpersonal, verbal, and written communication skills.
- Client focused approach to work; excellent customer service skills.
- Excellent problem resolution skills.
- A flexible attitude with respect to work assignments and new learning.
- Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.
- Willingness to work in a matrix environment and to value the importance of teamwork.
- Proven skills in leadership without authority & basic project management skills.
- Substantial experience and in-depth knowledge in functional area.
Knowledge and Experience:
- Native language and excellent written and speaking English language skills.
- 3-5+ years of Enterprise desktop support and/or related work experiences.
- Advance experience in systems support and operations, including LAN administration, endpoint support, deployment, and user support.
- Specific advanced experience is required in the following areas: PC Hardware (Intel based equipment) and peripheries; Microsoft operating systems and M365 software; General PC application support; iOS/Android operating systems support and maintenance.
- Experience supporting MacOS and hardware is advantageous.
- Specific experience in managing end points with MDM solutions such as Microsoft Endpoint Manager (Intune), SCCM and/or Jamf (MacOS) is advantageous.
- Specific experience in application packaging and deployment via centralized solutions such as Microsoft Endpoint Manager (Intune) or SCCM is advantageous.
Education:
- College/University degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) or equivalent experience.
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