Manager, Site Payment Services
Primary Location: Serbia, Remote Additional Locations: Hungary, Remote; Poland, Remote; Romania, Remote Job ID R0000044770 Category Finance
About this Role
Are you a dynamic leader ready to make an impact in clinical research? We're seeking an experienced Manager to lead our global Site Payment Services team and drive operational excellence across our organization.
As Manager of Site Payment Services, you'll take the helm of a talented global team responsible for the complete end-to-end management of site payments. You'll ensure the timely setup of funds and payment of Investigator invoices while maintaining exceptional relationships with internal and external stakeholders. This is your chance to lead with purpose, mentor high-performing team members, and implement meaningful process improvements that drive efficiency across the organization.
What You'll Do:
Leadership & Team Management
Lead and mentor a diverse global team, fostering a positive, results-oriented work environment
Manage performance through regular feedback, appraisals, and recognition of outstanding contributions
Develop team capabilities through technical support, coaching, and professional development
Operational Excellence
Oversee end-to-end site payment management, ensuring timely and accurate fund setup and invoice payments
Implement process improvements in collaboration with management and trainers, responding to project and client feedback
Ensure all team queries are addressed efficiently and correctly, maintaining the highest service standards
Compliance & Reporting
Track project-specific training and document lessons learned
Prepare monthly dashboards and regular reports to senior management
Monitor team productivity, quality metrics, and time reporting alignment
What We're Looking For:
Experience & Expertise
Minimum 7+ years of professional experience in a Clinical Research Organization, Finance/Accounting function, or comparable field
Experience in Site Payments highly advantageous
Minimum 1+ years of management experience with a proven track record of leading teams
Demonstrated expertise in onboarding, mentoring, and coaching direct reports
Excellent financial management knowledge and acumen
Key Competencies
Outstanding interpersonal, verbal, and written communication skills
Proven ability to lead and engage team members to achieve departmental and corporate goals
Strong proficiency with MS Excel, PowerPoint, Word, and web-based IT systems
Flexible, adaptable approach with enthusiasm for managing multiple priorities
Comfort working in matrix environments and collaborating across teams
Patient, quality-focused, and client-centric mindset
Education & Language
Bachelor's degree or equivalent qualification
Advanced to excellent English proficiency (for non-native speakers)
Ready to Lead?
If you're an experienced leader with site payments experience, a passion for operational excellence and team development, we want to hear from you. Apply now to join our global team and make your mark at Parexel!
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