IT Support Specialist I
Argentina-RemoteArgentina, Remote Additional Locations: Lima, Peru Job ID R0000030814 Category IT
About this Role
Manage problem tickets, change requests, and system integrations. Analyze issues and recommend solutions. Ensure thorough documentation and perform unit testing.
Mentor junior staff and provide high-level production support. Deliver quality code for testing and validation, adhering to IT and Corporate policies.
Key Accountabilities:
- To work on the IT tickets raised by business related to the applications.
- Understanding the business functionality of the applications that are being supported.
- Actively work with one or more functional areas within PAREXEL to align business process with systems and tools.
- Provide technical support to Clinical Business Users.
- Troubleshoot and resolve issues related to applications.
- Collaborate with other IT Team members.
- Document technical issues and solutions.
- Provide on-call support as needed.
- Provide excellent resolutions to all the Application issues.
Requirements
- Bachelor's degree in information technology, Computer Science, or a related field.
- Minimum of 2-4 years of experience in IT support.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Ability to manage multiple tasks and priorities.
- Ability to work in a fast-paced and dynamic environment.
- Strong attention to detail.
- Willingness to provide on-call support.
- Experience in SQL queries.
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