Senior Director, D&T Operations Support (L2-L3)
Primary Location: United Kingdom, Remote Additional Locations: Poland, Remote; Romania, Remote Job ID R0000038326 Category ITAbout this Role
DParexel is in the business of improving the world’s health. We do this by providing a suite of biopharmaceutical services that help clients across the globe transform scientific discoveries into new treatments. We believe in our values, Patients First, Quality, Respect, Empowerment & Accountability.
This role will work within our innovative Data & Technology group that continues to evolve to meet business needs, fuel Parexel's growth and enable improved support for stakeholders, including customers and ultimately patients, who will benefit from Parexel's integrated processes and systems.
This role can be based in the UK, Poland or Romania and can be fully home based. This position will involve enhancing and developing an innovative, collaborative environment by leading an international team, partnering with senior peers, and working closely with an engaged senior leader.
As the Senior Director, D&T Operations Support (L2-L3) you will lead global second and third-line support operations across Parexel’s clinical and safety systems. In this role you will oversee break/fix, root-cause analysis, system maintenance, reliability, and operational readiness activities, ensuring high availability and performance of mission-critical applications.
Key Responsibilities & What You’ll Do:
L2&L3 Support Leadership
Direct global L2/L3 teams responsible for clinical and safety platforms; establish SLAs, escalation models, and operational KPIs.
Break/Fix Ownership
Lead investigation, triage, resolution, and prevention of system incidents impacting clinical and safety operations.
System Maintenance & Reliability
Oversee patching, upgrades, performance tuning, capacity planning, and lifecycle management.
Cross-Functional Alignment
Partner with product teams, engineering, QA, vendors, and business units to ensure operational continuity.
Risk & Compliance
Ensure adherence to GxP, validation standards, audit readiness, and documentation.
Continuous Improvement
Implement automation, monitoring, proactive issue detection, and process optimization.
Education:
Bachelor’s degree required; advanced degree preferred or equivalent senior level leadership and relevant L2-3 Support leads global
Skills:
Strong leadership and communication skills.
Deep expertise in application operations, incident management, and regulated systems.
Ability to manage global teams in high-pressure environments
Knowledge and Experience:
You will need advanced level senior director experience supporting enterprise applications; if you have experience in the life sciences this would be preferred.
You must have a proven history of leading international L2 & L3 support and system maintenance teams with a global environment.
You will have a deep understanding of clinical and safety system workflows from an IT prospective.
Strong previous experience of partnering with cross-functional teams including product teams, engineering, QA, external vendors, and business units to ensure operational continuity.
In return we will be able to offer you a structured career pathway and encouragement to develop within the role including awareness and understanding of the industry. You will be well supported and in return for your hard work you will be rewarded with a competitive base salary, bonus, company car or car allowance, holiday as well as other leading benefits you would expect with a top company in the CRO Industry.
Apply today to begin your Parexel journey!
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