Analyst, Applications Support
India, Remote Job ID R0000025049 Category ITAbout this Role
Key Accountabilities
- Ensure all problem tickets are completed accurately, and in a timely manner
- Conduct troubleshooting and analysis and work issues to resolution, with minimal assistance
- Monitor system performance and utilize system monitoring tools to identify and resolve issues and ensure system effectiveness.
- Ensure the resolution or escalation of critical issues to Application Support, Operations or Development staff
Skills
- Advanced system Administration and application support skills
- Knowledge of standard ITL process
- Experience with industry standard Service Desk Tools
- Excellent interpersonal, verbal and written communication skills
- Client focused approach to work
- A flexible attitude with respect to work assignments and new learning
- Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
- Willingness to work in a matrix environment and to value the importance of teamwork.
- Technical and functional expertise on the Veeva Vault applications.
- Coordinate with Veeva Managed Services for Veeva product release and resolution of issues in the application.
- Some experience in application development using Java (common frameworks), the development of Web Services, and PL/SQL, a plus.
Education
- Bachelor's degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience.
Language Skills
- Native language and proficiency in verbal and written English
Minimum Work Experience
- Work experience in the Veeva Vault applications.
- Complex system Administration and application support experience in a global environment
- Some experience in application development a plus.
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