Manager, Enterprise Infrastructure
India, Remote Job ID R0000024576 Category ITAbout this Role
Qualifications:
- BS/MS degree in Computer Science, Engineer, or a related degree.
- 3-5+ years working in a technical leadership/managerial role with IT Operations.
- Highly organized and have clear, concise communication skills.
- Ability to function in a Global organization with a flexible and dynamic team environment.
- Experience working on capturing operational metrics and reporting KPIs to upper management.
- Operating System Engineering Experience (Windows & Linux).
- Experience in Active Directory and all related services (GPO, DNS, DHCP).
- Experience with the complete server lifecycle (build, support/maintain, retire).
- Experience with OS patch management and vulnerability remediation.
Key Accountabilities:
- Responsible for technical management, operation, and maintenance of Server OS Infrastructure.
- Defines, reviews, and maintains hardware/software technical standards, especially related to installation, configuration, management, and maintenance of systems.
- Create and maintain SOPs, WIs, and other documentation to ensure operational consistency.
- Conduct research on industry trends, emerging technologies, software, and systems products to justify recommendations and to support purchasing efforts.
- Keeps IT management abreast of any changes across multiple technologies which may impact business decisions.
- Mentor junior staff members to promote standardization and project initiatives / Provide orientation and training.
- Technical escalation point of contact for technical issues from associated IT teams and members.
- Ensures the stability, integrity, and efficient operation of systems that support core organizational functions.
- Monitors key system parameters to ensure optimum performance and maximum system uptime is being maintained for essential systems.
- Required to manage an on-call rotation and be an escalation point of contact.
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