Associate, IT Service Desk
India-Hyderabad-Mindspace 20Job ID R0000031000 Category IT
About this Role
Open minded and ready to learn and absorb things.
· Excellent interpersonal, verbal, and written communication skills
· Excellent problem-solving skills
· Customer focused approach to work; excellent customer service skills
· Experience in working with Incident / Service Requests.
· Experience in handling calls, Chats, and emails from global users and effectively able to communicate remediate their queries and issues
· Basic experience in desktop support and operations, including PC and User support
· Basic experience in troubleshooting PC OS, Software, and PC accessories
· Ability to handle multiple tasks concurrently.
· Ground concepts of networking, windows, MS Office, and other application environments
· Windows 2008/2012 knowledge, understanding of active directory, basic knowledge ITSD tools like remote software, software installation services etc.
· Basic Knowledge of ITIL processes like Major incidents, Problem and Change.
· Strong verbal and written communication skills required. Ability to effectively communicate with all levels of personnel.
· Must work well in a team environment.
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