Director, Data Management
India, RemoteAdditional Locations: India-Bengaluru-Remote; India-Chandigarh-Remote; India-Mumbai-Remote Job ID R0000033120 Category Data Management
About this Role
The Director, Data Management is responsible to lead, manage and support the departmental or functional team and processes to ensure that Parexel delivers quality projects to its clients and achieves agreed revenue margins. Guide ongoing training, career development and Management processes within the department or function. The Director is responsible to ensure client projects are resourced with suitably developed professionals and to ensure appropriate retention plans are in place to develop and retain these professionals within Parexel. The Director is responsible to promote new business by participating in project bids and client presentations as appropriate. The Director is responsible to provide expertise and consultation to project teams. The Director is an experienced leader responsible for liaising with senior levels or management within the organization to continuously assess and improve operational project delivery. The Director is responsible to lead, manage and successfully deliver key cross-functional initiatives within Global Data Operations. The Director is expected to act as an Account Lead for a key client, group of clients, and/or a specific area of business to provide leadership, excellence in management, and expertise to support all aspects of Data Management projects within an account. The Account Lead provides general oversight, consistency in approach and leadership across an account where an account is covering multiple studies/projects. The Account Lead ensures that the team delivers quality outputs to the client. The Account Lead functions as the key point of contact for the client and senior management of Data Management at Parexel. The Account Lead is responsible to ensure that DM teams involved with studies/projects are adequately trained in the client processes and systems and possess required competencies to carry out assigned tasks including the ability to work in a team environment. The Account Lead will ensure adequate resources are available to support studies/projects contracted within a client account. The Account Lead manages or leads communication, governance, key performance indicator metrics, staff utilization, and resource recruitment strategy/allocation across different regions, ramp-up plan, and performs training modules if needed for the account within remit. The Account Lead is responsible for understanding business objectives and ensures that Parexel achieves agreed revenue margins. The Account Lead is responsible for promoting new business by participating in account specific project bids and client representations as appropriate. The Account Lead is responsible for building relationships across Account Leads in other functions such as Global Data Operations, Strategic Account Leaders (SAL’s), Client Relationship Directors, Business Development (or Enterprise Account), and Quality Management. The Account Lead is responsible for building a mutually beneficial relationship with the client fostering trust and honest on both sides. The Account Lead is responsible for managing issues (or escalating issues if needed) and mitigating risks for both Parexel and Clients, by providing input into or developing contingency plans for the account.
Key Accountabilities:
Departmental Leadership: Provide expertise and consultation, facilitate metrics collection, and develop action plans in conjunction with Data Management and Clinical Database Programming Senior Leadership to improve operational performance. • Proactively lead, manage, and successfully deliver key cross-functional initiatives within Global Data Operations. • Act as a back-up to Senior Director, Data Management for internal meetings and initiatives.
Team Leadership : Ensure team delivery of high-quality project deliverables by monitoring performance • Train and mentor team according to job role expectations • Meet with full team on a regular basis with comprehensive communication and guidance • Independently execute the full range of duties relevant to the leadership, management, and development of team members to ensure their performance meets or exceeds • Manage and oversee departmental activities including appropriate resourcing of staff, staff assignments, quality control and timely delivery of project deliverables • Recruiting, developing, and retaining a skilled, experienced, and motivated team • Maintain an agreed level of productivity, billability, and staff turnover • Awareness around team performance and impacts to accounts team is contributing to, collaborate with Account Lead colleagues where AL is not LM. Promptly deliver positive and constructive feedback to team members and lead formal staff review processes e.g. performance and salary reviews to corporate standards and timescales • May be escalation point of contact for clients managed by direct reports
Account Leadership : Point of contact for clients and within Parexel for account specific matters requiring escalation to senior management • Proactively identify potential issues/concerns related to DM on the account that may adversely affect strategic partnership with the client and communicate those to senior management for preemptive measures • Maintain and strengthen effective working relationship with Biostatistics Account Lead on mutual accounts • Maintain seamless communication with the account staff to ensure study/project progress, timelines, quality, budget and all the deliverables are being met with quality • Implement strategies for the maintenance and growth of the partnership to ensure that deliverables are of high-quality including representation and successful support for bid pursuit meetings • Own and maintain partnership training curricula • Oversee and coordinate the implementation of client processes (if applicable) and optimization of those processes (LMS Review, Training modules creation, maintain SOP list, process update communication, authoring/customizing partnership process documents, mentoring, etc.) • Assigned as QI manager on partnership QIs • Work with each regional head and plan for long term recruitment strategy • Oversee/review resource requirements across the portfolio of studies/projects within a client and communicate with Sr. Management at Parexel • Collaborate with Project Management Office and Project Quality Lead to oversee/calculate KPI/Metrics for account • Oversee/review financial score of an account and generate summary table • Facilitate “Lessons Learned” after project completion and determines improvement opportunities within the Account • Have regular meetings with direct reports and staff within an account • Attend regular account oversight client meetings (such as weekly meetings, monthly functional management team meetings, quarterly operational management team meetings, bi-yearly executive steering committee meetings, etc.)
Quality Management & Compliance : Ensure direct reports meet departmental and project productivity and quality metrics by efficient execution of activities • Develop team to independent data collection for KPIs, Metrics, dashboards as applicable • Lead reviews of role specific training curricula – as applicable • Lead Parexel process documents authoring or reviewing to improve efficiencies and profitability • Maintain a working knowledge of, and assure compliance with, applicable ICH Guidelines, Good Clinical Practices, Regulatory Agency requirements and Parexel processes • Check quality of team deliverables and appropriate remedial action.
Financial & Resource Management : Ensure appropriate resourcing of team • Proactively plan and support financial excellence • Drive team compliance and proper execution of financial reviews • Provide feedback on team financials and resourcing through collaboration with Subject Matter Experts .
Initiatives & Business Development : Lead and Contribute to bid pursuit activities by supporting team and/or attending bid pursuit opportunities, including new partnership opportunities • Lead and/or Participate in Parexel and department system/standards improvement activities • Train/Mentor new managers where appropriate.
General Activities : Maintain a positive, results orientated work environment, building partnerships and modeling teamwork, communicating to the team in an open, balanced, and objective manner. • Complete routine administrative tasks in a timely manner (e.g. timesheets, metrics, travel expense claims).
Skills: The Director, Data Management position at Parexel requires a diverse skill set across three main categories: Leadership, Personnel Management, and Business Operations.
Leadership Skills: • Excellent ability to build and lead virtual teams independently and with authority • Strong ability to manage managers and/or individual contributors • Outstanding negotiation and organizational skills • Excellent analytical and problem-solving skills • Excellent communication skills with a diplomatic approach including the ability to work with various personalities and perspectives • Excellent ability to manage multiple and varied tasks with enthusiasm, prioritize workload with attention to detail • Effective time management to meet objectives • Excellent ability to lead cross-functional initiatives within Global Data Operations • Demonstrated proactive thought process to minimize and mitigate risk independently • Demonstrated ability to conduct root cause analysis cross-functionally in business problem solving and process improvement development • Ability to make appropriate decisions in ambiguous situations.
Personnel Skills: • Excellent interpersonal, oral, and written communication skills • Strong ability to gain trust and confidence with a variety of clients as well as within Parexel • Excellent learning ability and flexibility • Excellent managerial courage, resilience, and ability to adjust to a rapidly changing environment. Excellent presentation skills: internal, external, and to large audiences (including experience or willingness to participate in conference presentations) • Work with integrity • Competent in written and oral English and local language (as applicable) • Ability to travel as required
Business Operations Skills: • Comprehensive knowledge of relevant software • Excellent commitment to Quality • Full understanding of GDO tasks, specifically within Data Management and Database Programming, regulatory requirements, and data standards • Ability to identify any bottlenecks during operational processes and bring to the attention of the senior management team at Parexel while, in tandem, providing the client with potential solutions • Lead and guide clients to finalize Key Performance Indicators (KPIs)/metrics • Maintain maximum utilization of self and team • Drive team compliance to SOPs
Knowledge and Experience: • Significant work experience in similar position • Acted in a leadership role in their area of expertise • Strong, proven record of leading project and program teams, including previous line management experience with proven team success • Excellent understanding of cross functional activities • Demonstrated and comprehensive patient and customer service focus • Robust knowledge of ICH-GCP Guidelines, local regulatory requirements and Parexel SOPs and study specific procedures
Education: • Bachelor’s degree preferably in a science or industry- related discipline or equivalent experience • Master’s degree preferably in a science or industry-related discipline or equivalent experience • Certification or involvement in a professional society or organization is recommended
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