Clinical Operations Leader
India, Remote Job ID R0000021767 Category Clinical TrialsAbout this Role
Job Purpose: The Clinical Operations Leader is responsible for coordinating the functional team members and their activities across all geographies, liaising with project leadership and the sponsor to ensure that the Clinical Operations deliverables (timeline, quality, productivity) are met. The Clinical Operations Leader has overall accountability for the execution of the clinical operations strategy on the project. May act as Project Leader for projects involving a small number of services, where no Project Leader is assigned. This position is responsible for coordination of clinical team for a small to midsize project(s) and therefore acts as a role model and/or coach for the team. This position can also be part of a global project management team.
ey Accountabilities:
Client Liaison:
- Effectively communicate with internal and external customers as well as third party vendors;
- Prioritize effectively and respond to urgent requests within team or from sponsor.
Project Initiation & Planning:
- Manage study start-up activities
- Provide input to project tools, PM plan, Central File Maintenance Plan
- Provide input to the format and content for sponsor reports
- Provide input to and oversight of site selection strategy plan
- Develop site selection and monitoring plans for the team
- Review and provide input into patient recruitment plan and retention plan
- Ensure all team members have access to tools and documents
- Establish efficient / effective working relationships with other functional Leaders and coordinators across geographies within a given program
- Develop study plans, tools and forms.
Project Implementation, Control & Evaluation:
- Provide leadership and direction to project team members
- Identify, organize and deliver (where appropriate) study specific training in collaboration with Project Leader and Project Specialists
- Evaluate and identify resourcing needs and continuously monitor the use of resources over project life cycle
- Provide productivity targets to project team members
- Provide performance feedback on team members as appropriate
- Address identified and escalated site issues and drive to closure
- Early recognize areas of potential problems and provide input to contingency plans
- Monitor study timelines, patient recruitment, retention and data cleaning to ensure successful outcome of the project
- Oversee maintenance and quality check of Central Files
- Maintain and assure quality of work generated and escalate and follow up as appropriate
- Ensure appropriate handover between project team members with support from Clinical Operations Managers
- Implement and instigate process improvements within the project
- Provide input to the Revenue Recognition forecast
- Identify changes in scope and liaise with Project Leader
- May be required to conduct site visits as per client or project demands
- Participate in client, investigator and team meetings
- Prepare, participate in and follow up on audits / inspections
- Participate in all required applicable trainings
Project Close-out:
- Collaborate with project team (e.g. Project Leader and Data Operations Leader) on database lock activities
- Together with Project Leader ensure all administrative closeout procedures are completed according to Project Close-out Checklist
- Together with Project Leader ensure project is archived and all documentation returned to the client as specified by the contract
- Participate in end of study meeting and give input to lessons learned information and feedback relevant information into the relevant functions
Operational:
- Maintain a working knowledge and ensure compliance with applicable ICH-GCP Guidelines, local regulatory requirements and PAREXEL WSOPs, SOPs, Operational Guidelines, Work Instructions and study specific procedure
- Complete routine administrative tasks in a timely manner (e.g. timesheets, metrics, office and travel expense claims)
Skills:
Leadership skills that include:
- Ability to lead a virtual team across locations and cultures
- Carefully weigh the priority of project tasks and direct team accordingly
- Enlist the support of team members in meeting goals
- Ability to negotiate and influence with diplomacy in order to achieve results
- Ability to make decisions even in ambiguous situations to achieve project timelines and quality
- Ability to proactively identify and solve problems by using a logical, systematic approach
- Ability to conduct root cause analysis in business problem solving and process improvement development
- Strong customer focus, ability to interact professionally within a client organization
- Ability to manage multiple and varied tasks with enthusiasm, prioritize workload with attention to detail
- Effective time management in order to meet daily metrics or team objectives
Personal skills that include:
- Ability to take initiative and work independently
- Ability to successfully work in a team environment
- Sense of urgency in completing assigned tasks
- Commitment to high quality work and respective consistent performance
- Excellent interpersonal, oral and written communication skills
- Ability to gain trust and confidence with a client as well as within PAREXEL
- Good learning ability
- Action oriented
- Excellent presentation skills
- Good consulting skills
- A flexible attitude with respect to assignments and new learning
- Ability to travel as required
Business / operational skills that include:
- Customer focus
- Commitment to delivery and quality
- Proactive issue identification and resolution
- Provision of win-win solutions to problems
- In-depth understanding and experience in the clinical trial process and understanding of all aspects of project life cycle
- Knowledge of SOPs/guidelines, ICH-GCP and other applicable local and international regulations
- Ability to become proficient with PAREXEL systems
- Proficient computer and internet skills including knowledge of MS-Office products such as Excel, Word, Power Point, Outlook, WebEx
Knowledge and Experience:
- Strong command of written and spoken English language, local language proficiency as required
- Proven clinical experience or management experience in healthcare, clinical research, or contract research organization
- Substantial experience in clinical research including relevant experience as a team Leader in Clinical functions or proven experience in coordinating clinical trials. Relevant Work experience in clinical research
- Experience in Coordination of Clinical Trials – Preferably relevant working experience as an Associate Clinical Operations Leader or proven experience in a similar role
- Individuals should have a strong understanding of the cross functional activities
Education:
- Degree in a life science, nursing qualification or relevant clinical and or clinical management experience
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